Get in Touch with Autel Pre-Owned

We know that choosing the right diagnostic equipment is a critical decision for your shop. Whether you need help selecting the perfect refurbished Autel scanner, have questions about software updates on used Autel diagnostic tools, or need technical support for your recent purchase, our team of experts is here to help.

Buy with confidence knowing real professionals are backing your pre-owned gear.

How Can We Help You Today?

To help us resolve your inquiry faster, please include your Order Number and the Autel product model (e.g., MaxiSYS Ultra, KM100) in your message. We typically handle the following requests:

  • Product Recommendations: Finding the best pre-owned tool for your specific repair needs.
  • Software & Subscriptions: Questions regarding update eligibility for used Autel devices.
  • Warranty & Returns: Details on our certified pre-owned guarantee.
  • Technical Support: Troubleshooting your recently purchased refurbished scanner.
  • Contact Information
    Email Support: support@autelpreowned.com (We aim to reply within 24 hours, Monday - Friday)
  • Phone Support: +1(603)553-9952 (Available Mon-Fri, 9:00 AM - 5:00 PM EST)
  • Business Address: 600 Northgate PKWY SUITE DWHEELING,IL 60090

Send Us a Message

If you prefer, simply fill out the form below and a member of our technical sales team will get back to you shortly.

Questions? Send us an email

Contact infomation

Why Buy Autel Pre-owned:

  • Guaranteed US Serial Number: No IP blocking issues, US Version;
  • Official FCA AutoAuth: Direct access to newer Jeep, Dodge, Chrysler, and Fiat security gateways;
  • US-Based Tech Support: Real technicians available Mon-Fri(NY Time) to help you troubleshoot;
  • Fast Free Shipping: Ships from US warehouses;
  • Enjoy Risk-Free Shopping with 30-Day Free Returns.